I'm Anastasiya Rudenko.

A certified HoReCa International Service Expert and a member of the international Association of Etiquette Specialists. In addition, I am a certified marketer.

The experience of working with international companies is more than 10 years.

I build a service in the HoReCa channel, I make sure that the service of your business exceeds the expectations of your guests and supports the correctness of their choice.

My main task is to turn your guest into a regular customer.

A regular customer = regular income.

In my work, I do not invent a bicycle, but force this bike to be in constant motion.

I have a huge and sophisticated viewability, starting from America, ending with Asia, which allows me to be quite picky about the little things. But it is these little things that put a comma, not a point

My authenticity lies in the fact that in my authoring methodology I put service exclusively in premium and private hotels in collaboration with marketing and international rules of ethics and etiquette.

It is this approach that allows us to meet the needs and expectations of a special client at all stages of interaction with the company.

And the company in turn will have more satisfied and loyal customers, which will not only increase revenue, but also create a positive reputation, further attracting new customers.

Investments made in high-quality customer service will pay off through increased profits and strengthening of the hotel’s position in the market.

It's the support that potential and actual customers receive before, during and after they buy from you. It depends on how good this support is, whether the client will come back to you again or leave forever. And when you lose a customer because of poor service, you lose all his future purchases and new customers that he could bring to you with his recommendation.

The importance of good client service is also evident in the research findings:

65% of the company's turnover (on average) is generated by loyal customers who return because they enjoy the service (American Management Association).

1 a dissatisfied customer will tell an average of 10-16 people about his negative experience (TARP).

47% of buyers in the world stop interacting with companies due to poor-quality customer service or support service (ACCENTURE CMT).

The AUDIT will show how high-quality support is in your business.

FRONT OFFICE

ROOM SERVICE

RESTAURANT DEPARTMENT

FULL-SERVICE SPA

hotel reception and accommodation service

hostess, waiter, sommelier, shift manager

MARKETING

Cross-sell, Upsell is not only a method that helps increase income, but also an excellent tool for hotel service.

• 88% of guests value recommendations for services that better meet their needs.

• 73% of guests are interested in learning about hotel services that are relevant to them.

To achieve success = profit, you need to conduct a SALE AUDIT, which will help you understand and offer

PROFESSIONAL
ETHICS and ETIQUETTE

High—quality service in the hotel restaurant is not only an integral part of its image, but also an excellent tool for increasing profitability.
The world's leading restaurateurs are well aware that people come to a restaurant for more than just their basic nutritional needs. People come first and foremost for emotion.
When we are able to give our restaurant guests positive emotions, we automatically win their loyalty and desire to come back to us again. One more time. And again.
Knowledge of ethics and impeccable technical service can create these special emotions for pampered (in a good sense of the word) guests.

in the hospitality industry

STEP BY STEP

Front office audit
Resto audit (restaurant department)
Room service audit
Full-service spa audit
Setting up the technical service
Create methodological materials
Tone of Voice



Consultation

"HIGH DIVE"
(Front office audit, resto audit, room service audit, full-service spa audit, setting up the technical service, create methodological materials, tone of voice (6 months))



*All price are in US dollars

On request
On request
On request
On request
On request
On request
100 $ (one month)
400 $ (six months)
700 $ (one year)

100 $ (1 hour)

On request

«People forget what you said,
people forget what you did,
but they will never forget what feelings and emotions you made them experience»

Maya Angelou

american writer and poet